Take the Quiz:
What are the biggest challenges meeting planners face when organizing ground transportation?
A.) Off-Site Shuttles
B.) Airport Transfers
C.) Manifest coordination
D.) VIP transfers
If you answered B, you’re correct. A survey of meeting planners revealed that coordinating airport transfers are the most challenging aspect of group transportation, thanks to several factors that are outside of a planner’s control.
Additionally, attendees new to a destination or airport might get lost trying to find their way to the designated pick up location. Regardless of directional signs and placards with last names in big, bold letters, meeting planners say they inevitably will receive calls with attendees complaining that the driver is not on-site or they simply can’t find the pick up location. Missed signals often occur because attendees are busy checking email while trying to read airport signage.
Tip: It is important to provide concise directions (preferably in bullet point format) from the gate to baggage claim in your pre-conference materials, and explain in detail who and what attendees are looking for once they reach baggage claim. Include the phone number of the transportation coordinator or, even better, the driver. The more communication you can offer the easier transportation will flow.
As the go-to ground transportation provider for corporate meeting planners, destination management companies and event managers for over 30 years, we provide transportation solutions for the truly driven. We know the importance of being on time, every time, with impeccably clean, well-maintained vehicles and professional, courteous drivers.