Safety



THERE’S SOMETHING NEW IN OUR FLEET!

At BEST-VIP Chauffeured we strive to go beyond transportation to give you the best experience imaginable and become your most trusted transportation partner. In keeping with that tradition, we engaged Lytx™, the leader in video-based driver safety programs. What you see in the driver’s windshield is a Lytx DriveCam™ Event Recorder, which will help us ensure you are safely delivered to your destination.

WHAT DOES IT RECORD?
The DriveCam Event Recorder captures audio and video of driving activities occurring inside and outside the vehicle. There are two lenses, one facing back toward the driver and one facing forward out the windshield. The lens facing the driver captures audio and video inside the vehicle and whatever is visible through the side and rear windows. The lens facing forward captures things happening in front of the vehicle.
DOES THE DRIVECAM EVENT RECORDER RECORD EVERYTHING ALL THE TIME?
No. Unlike devices that are designed for constant monitoring and tracking of drivers, the Event Recorder is specifically designed to identify and capture only risky driving behaviors. The Event Recorder is continuously recording, however, the audio and video is only saved when there is an event. An event is caused by specific driving behaviors, such as hard breaking, accelerating, excessive speeding, cornering or collision.
HOW MUCH AUDIO AND VIDEO DOES THE DRIVECAM EVENT RECORDER RECORD?
Video event recordings are typically 12 seconds long. When activated, the event recorder immediately saves the 8 seconds prior to the activation point and then continues to record and save 4 seconds after.
THE RIGHT LIGHT WAS FLASHING GREEN AND RED BUT THEN WENT BACK TO SOLID GREEN INSTEAD OF SOLID RED. WHAT HAPPENED TO THE EVENT?
The flashing green and red light indicates that an event recording was activated. During the processing, however,it was determined that the event was not caused by risky driving and therefore did not meet the requirements to be sent for analysis. Only a solid red light indicates the event was saved.
CAN ANYONE TURN ON THE EVENT RECORDER AND REMOTELY SEE WHAT THE DRIVER IS DOING OR SAYING?
No. There is no way for anyone to activate the video event recorder remotely or to get a remote, live view through the device.

You can find more information about the Lytx DriveCam™ Safety Program online at www.Lytx.com or calling 1.866.419.5861

BILL OF RIGHTS

All passengers of a ground transportation vehicle, including but not limited to a sedan, SUV, van, mini-coach or bus, are entitled to the following, and should have the right to ask the driver to provide:

  1. Proof of proper commercial-for-hire licensing and certifications as governed by local, state and federal regulations
  2. A safe and courteous driver that obeys all traffic laws with proof of commercial vehicle insurance
  3. Assurance that the vehicle being driven has undergone regular inspections, and is certified safe and mechanically sound
  4. A fully-vetted and trained driver that has undergone official criminal background checks and pre-hire drug testing
  1. Ready access to the transportation service provider, via email, telephone or in-person, of the ground transportation service to voice any concerns or complaints that arise before, during and after the ride
  2. A quoted fare for your trip and a final charge that matches that agreed-upon amount (except in cases of changes in trip itinerary or duration)
  3. Air conditioning or heat on request
  4. Access to fully functioning seat belts

DUTY OF CARE

All ground transportation services and drivers, whose vehicles include but are not limited to a sedan, SUV, van, mini-coach bus should adapt the following suggested practices:

Drivers should be properly screened, licensed and trained, which includes the following:

  1. Criminal background and security check by a certified agency or equivalent
  2. Pre-hire drug testing and random testing program, when required by USDOT
  3. Driver training program that includes driver duties, customer service, safety and defensive driving skills
  4. Certified medical examination, as required by local, state and federal regulations
  5. Proper supervision, retraining and discipline when appropriate
Ground transportation vehicles should be properly licensed, safe, and commercially insured which includes the following:

  1. Commercial insurance with liability coverage, as required by local, state and federal regulations
  2. Proper licensing permits
  3. Motor vehicle inspections, as required by local, state and federal regulations

Ground transportation services should acknowledge that passengers can reasonably expect a level of care as outlined by the Passenger Bill of Rights as established by Ride Responsibly™.