Duty of Care



All ground transportation services and drivers, whose vehicles include but are not limited to a sedan, SUV, van, minicoach should adapt the following suggested practices:

Drivers should be properly screened, licensed, and trained, which includes the following:

  1. Criminal background and security check by a certified agent or equivalent
  2. Pre-hire drug testing and random testing program, when required by USDOT
  3. Driver training program that includes driver duties, customer service, safety and defensive driving skills
  4. Certified medical examination, as required by local, state and federal regulations
  5. Proper supervision, retraining and discipline when appropriate
Ground transportation vehicles should be properly licensed, safe, and commercially insured, which includes the following:

  1. Commercial insurance with liability coverage, as required by local, state and federal regulations
  2. Proper licensing permits
  3. Motor vehicle inspections, as required by local, state and federal regulations
Ground transportation services should acknowledge that passengers can reasonably expect a level of care as outlined by the Passenger Bill of Rights as established by Ride Responsibly™.