Mercedes-Benz became the new leader in the latest American Customer Satisfaction Index by scoring an 88 out of 100. The American Customer Satisfaction Index, based on phone and e-mail interviews with 4,078 recent customers randomly picked between April 6 and May 22, found that customer satisfaction with automobiles and light vehicles dropped 1.2 percent to an industry wide average of 83, down from 84 in 2012. Although overall satisfaction has decreased, experts are stating that since consumers have been pleased with their previous purchases, they now expect their latest vehicles to meet or surpass their expectations.

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