COVID-19 Safety Protocol



Our COVID-19 Safety Protocol and Procedures

Our number one priority is the health and safety of our clients and employees. We are closely monitoring information released by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), federal, state, and local government agencies, and industry partners, to stay on top of this evolving situation with the most up-to-the-minute information and to ensure the actions we are taking are comprehensive and appropriate.

We understand, however, that you may have concerns about travel. We would like to ease your worries by sharing with you the procedures we are enhancing to assure your safety and the safety of our team members.

We request that our passengers wear a face covering while traveling in our vehicles, although not required. BEST-VIP employees will be wearing face masks.

Our Fleet

While we have always thoroughly cleaned our vehicles before the start of each day and upon return to our garage, we are enhancing our cleaning efforts to pay special attention to high touch areas such as arm rests, door handles, tray tables, seat belts, etc. Each surface is thoroughly wiped down with a multi-purpose cleaner and an effective, high-grade CDC approved disinfectant. Vehicle interiors will be thoroughly wiped down between each trip. We will also be treating all vehicles daily with electrostatic sprayers that decontaminate the interiors using an anti-viral solution. We are in the process of installing hand sanitizing stations on all large capacity vehicles (vans, mini & motor coaches). Smaller capacity vehicles (sedans, limousines & SUVs) will be stocked with hand sanitizers for employees as well as clients. We have also installed sneeze guards between the driver and passenger compartments in all sedans, SUVs and Metris vehicles. Social distancing will be mandated on all vehicles per CDC guidelines so vehicle occupancy will be limited. When not in use, our vehicles will be stored in direct sunlight allowing UV light into the vehicles. All efforts will be made to allow as much fresh air as possible into the vehicles.

We are also currently researching some of the products and systems used in hospitals, schools, and hotels. We will be providing an outline of our sanitation processes on board for passengers to read.

If we are advised by the CDC of a person who has traveled on board was potentially exhibiting coronavirus symptoms, that vehicle will be taken out of service and sent through a full decontamination process.

Our Team and Facilities

We have/or will be taking the following steps to reduce team member risk of exposure:

  • Creating a phase tiers approach for our return to work plan.
  • Enabled office staff to work remotely from home.
  • Implemented infection prevention measures (e.g., promoting frequent and thorough hand washing, stocking alcohol-based hand sanitizer, encouraging respiratory etiquette such as covering coughs, sneezes and the wearing of face masks.)
  • Installed sneeze guards between passenger and driver compartments.
  • Developing an Infectious Disease Response Plan.
  • Communicated with team members about workplace flexibilities and protection (e.g., permitting employees to stay home to care for a sick family member).
  • Contracted with Jani King to increase the frequency of our housekeeping practices, which includes routine cleaning and disinfecting of surfaces, equipment, and other elements of the work environment, including electrostatic spraying of the office space.
  • Providing personal protective equipment (PPE) such as face masks and gloves for our employees to wear while working.
    • At this time, we will be requiring that employees wear a face covering while traveling in our vehicles.
    • We also request that our passengers wear a face covering, although not required.
  • Placed hands-free hand sanitizer dispensing stations throughout the office and garage areas.
  • Dispatch Department will perform temperature checks on every chauffeur at the beginning of each shift.
  • We are removing all materials in the rear seat area such as newspapers, magazines, literature and waters that may be prone to germ retention.

The dynamic nature of this outbreak requires us to be nimble and flexible in how we respond. We will continue to be vigilant in our actions to ensure the safe travel of our passengers. We will continue to update you periodically as new details become available.

Sneeze Guard in Vehicle