In accordance with our Duty of Care, all ground transportation services and drivers, whose vehicles include but are not limited to a sedan, SUV, van, minicoach should adapt the following suggested practices:
Drivers should be properly screened, licensed, and trained, which includes the following:
- Criminal background and security check by a certified agent or equivalent
- Pre-hire drug testing and random testing program, when required by USDOT
- Driver training program that includes driver duties, customer service, safety and defensive driving skills
- Certified medical examination, as required by local, state and federal regulations
- Proper supervision, retraining and discipline when appropriate
Ground transportation vehicles should be properly licensed, safe, and commercially insured, which includes the following:
- Commercial insurance with liability coverage, as required by local, state and federal regulations
- Proper licensing permits
- Motor vehicle inspections, as required by local, state and federal regulations
Ground transportation services should acknowledge that passengers can reasonably expect a level of care as outlined by the Passenger Bill of Rights as established by Ride Responsibly™.