Terms & Conditions

Company Name: Best Limousines & Transportation, Inc.
Official Company Name: BEST-VIP Chauffeured Worldwide
Established: 1995
Operating Hours: 24/7

Service Areas

We’re proud to serve clients throughout Orange County, Los Angeles County, the Inland Empire, and San Diego — including major airports like SNA, LGB, LAX, SAN, and ONT.

Reservations

You can often book on demand or with as little as four hours’ notice. For larger vehicles or special pickup locations, a bit more time may be needed. To help us serve you best, we recommend booking as early as you can.

Cancellations

Cancellation policies may vary depending on the ride. If you have questions about your reservation, we’re here to help — just reach out to our team.

Airport Procedures

We monitor flights in real time to make sure your chauffeur is there — even if your flight is early or delayed. You can reach your chauffeur directly through the mobile app, phone, or text.
Meet & Greet service is available in baggage claim areas. Fees may vary depending on the vehicle and airport.

Grace Periods and Wait Time Charges

Wait time charges apply after the following grace periods:

  • Non-airport pickups: 15 minutes
  • Airport arrivals (Domestic & International): 30 minutes from gate time
  • FBO arrivals: 30 minutes from pickup time or 15 minutes from scheduled wheels down

If wait time goes beyond the grace period, it’s billed in 15-minute increments based on the vehicle’s hourly rate.

Additional Stops and Waiting Fees

If your ride includes extra stops or extended wait time, additional fees may apply. Feel free to reach out if you’d like to plan ahead.

Payment

Payment is processed after your ride is complete and our team has finalized the details.

Vehicle Amenities and Special Requests

  • We offer baby car seats (toddler, booster, infant) upon request.
  • Pets are welcome in our vehicles.
  • Our chauffeurs are professionally trained and committed to your safety and comfort.

Receipts

Need a receipt? Just request one by phone, email  info@best-vip.com, or through the mobile app— whatever’s easiest for you.

Making Changes to a Reservation

Need to make a change to your booking? You can reach our reservations team anytime by phone, text, email, or through the app.

For any additional information or clarification regarding our terms and conditions, please don’t hesitate to contact us directly at (714) 375-9128 or info@best-vip.com.